Post edited 8:47 am – March 10, 2011 by wspademan
Transparency versus Credibility
This argument comes up often, in our work. On the one hand, people say we lose credibility when we look like we don't know what we're doing — so we had better keep our strategic and tactical discussions private. On the other hand, we claim to be democratic, but some people feel left out of the discussions — so we had better make sure all discussions are open to everyone.
Which view is correct? Both.
Private is good for small
Some things should remain private and the public should not be bothered with every passing whim.
For example, issues that center on an individual should generally be handled by a small group, so as not to humiliate the person. This is standard practice in all organizations except (unfortunately) Hollywood and Government.
Routine decisions and finer details should also be handled quietly by individuals and small groups.
Public is good for big
Larger issues should be presented to the membership or public for discussion, carefully phrased for clarity and focus. The distinction between small and large issues will always be a matter of judgment. The public will grouse if we give them too much to discuss, so let's err in that direction.
Who decides
It will be important for us to have clear missions within the various departments of our organization, so that we know who is responsible to frame the debate and to decide, once the discussions have run their course. With enough transparency, we can all (supportively) keep an eye on each other.
Credibility — We never know
I feel strongly that trying to maintain credibility by always knowing what we are doing is a trap. We should never claim that we know what we are doing — no matter how certain we are. A closed mind is a dead mind. That applies equally well to an organization as to an individual. If people think flexibility, open-mindedness, and willingness to re-evaluate make us flaky, the weight of that misperception will be soundly overbalanced by consistently brilliant decisions. The choice comes down to this: Do we want to be flexibly smart or consistently stupid?
For example, suppose we told our members to expect quarterly dividends. Should we discuss a new schedule in private, so as not to worry them unnecessarily? NO! Include everyone in the discussion and let the chips fall where they may.
The distinction I want to make here is that some of our ideas and discussions may be crazy, but our plans and actions are always sound. Better that way than the other way around.
The means assures the ends
Transparency and inclusiveness are central to our organization. Our mission is to create a society in which all of us (ALL of us) think and plan together for the common good and for the well being of every individual. We can have that society exactly to the extent that we do it. Just as we can't live in peace by making war, we cannot work together by working secretively. Let's be open and inclusive as much as we possibly can.